SANTA CLARA, Calif., October 6, 2020
– ServiceNow (NYSE: NOW), the leading digital workflow company that makes
work, work better for people, today announced the availability of its
Workplace Service Delivery solutions
, which deliver seamless digital experiences to employees wherever they
are, driving employee productivity and satisfaction in a rapidly changing
workplace landscape. Workplace Service Delivery provides organizations with
a single solution that enables employees to use their connected devices to
reserve workspaces, including desks, conference rooms and collaboration
The solutions enable employees to easily request room configurations,
catering, AV support and more, while providing corporate real estate teams
with the analytics and utilization data they need to optimize spend and
service levels. With employees and businesses opting for distributed
working models, ServiceNow provides organizations with a seamless service
delivery model for employees when they want to return to the office. With
Workplace Service Delivery, ServiceNow expands its unified employee service
experience across HR, IT, legal and now workspace services.
“After having adapted to a new world of remote work over the last six
months, businesses must now shift from crisis to planning mode,” said Blake
McConnell, senior vice president of employee workflow products, ServiceNow.
“This includes reimagining the processes and systems that keep employees
safe and productive in a distributed environment. Powered by the Now
Platform, Workplace Service Delivery is designed to be the foundation for
modern, connected employee experiences in all work environments, helping
enterprises optimize how they manage workplaces and workforces going
"Over the next year, two‑thirds of companies will invest in automation
related to their facilities. In addition, one in five companies worldwide
will add new applications to address needs uncovered by the COVID‑19
pandemic, including space utilization, desk reservations and visitor
management," says Juliana Beauvais, research manager in IDC's enterprise
applications practice focused on enterprise asset, facility, and real
estate management. "Moving forward, it's more critical than ever for
organizations to focus on the employee workplace experience."
New ServiceNow Workplace Service Delivery solutions include:
Workplace Case Management
enables Workplace service teams to manage their service interactions
with employees without relying on generic tools like email, phone calls
and walkups. It allows them to standardize the documentation,
interaction, and fulfillment of employee inquires and requests while
having visibility into the quantity and types of incoming cases.
Workplace Reservation Management
allows employees to book and reserve any physical workspace from an
omnichannel self‑service interface. They can reserve a desk, office,
equipment or parking space for a day or week via their mobile device or
desktop. Employees can also book a conference room for a team meeting
based on availability from a graphical Gantt view. Employees can create
the best environment for their meetings, so the meeting time, worker
time and amenities are optimized for productivity.
Workplace Visitor Management
allows employees to easily register guests arriving to the workplace,
while automating the task and visitor communication processes for their
scheduled arrival. Workplace teams and office receptionists can easily
monitor visitor arrival status with real‑time dashboards. Automated
tasks and approvals are generated to initiate building access, badge
printing, Wi‑Fi access and any other requirements for their arrival.
Workplace Visitor Management will be available within Workplace Service
Delivery later in October.
Workplace Space Management
provides workplace administrators the tools and visibility they need to
help plan and optimize for the evolving digital workplace. Workplace
teams can use space utilization tools and dashboards to optimize floor
space and meeting room usage. Workplace Space Management will be
available within the Workplace Service Delivery offering next month.
ServiceNow will continue to introduce new capabilities to Workplace Service
Delivery, including performance analytics and predictive intelligence,
empowering businesses to evolve and optimize workspace and workplace design
for employees’ shifting needs. This release follows
ServiceNow’s Q2 2020 acquisition of App4Mation’s 4Facility assets, which serve as the foundation for the new Workplace Service Delivery
For enterprises planning their safe return to work strategy, Workplace
Service Delivery provides the ability to establish safe distancing for
workspace reservations in addition to automated cleaning task assignments
after daily use. Customers looking to expand these capabilities with
employee health screening, contact tracing and PPE inventory management,
employee travel safety, and targeted employee campaigns can easily add the
ServiceNow Safe Workplace Suite and HR Service Delivery to form a complete
return to workplace solution.
ServiceNow (NYSE: NOW) is making the world of work, work better for people.
Our cloud‑based platform and solutions deliver digital workflows that
create great experiences and unlock productivity for employees and the
enterprise. For more information, visit: www.servicenow.com.
© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow
logo, Now, and other ServiceNow marks are trademarks and/or registered
trademarks of ServiceNow, Inc. in the United States and/or other countries.
outro company names, product names, and logos may be trademarks of the
respective companies with which they are associated.
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