Success Pillar 1
State and measure your business goals
Define your vision for digital transformation, create your business case and roadmap, and measure your progress.
State your transformation vision and outcomes
A well-defined transformation vision sets a “North Star” for your ServiceNow team to deliver value.
Build your business case
Your business case should frame how ServiceNow delivers on your objectives for transformation.
Build a phased program plan, identify quick wins
A clearly defined, phased implementation plan can help you show value and innovate faster.
Baseline and track performance, usage KPIs, and metrics
With metrics, you gain insight into how ServiceNow is generating value to meet business needs.
Success Navigator is your personalized guide to success
Based on the four Success Pillars, the Success Navigator will guide you to a personalized action plan. Select a pillar, answer a few questions, and within minutes, you’ll have an action plan made just for you.