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Success Pillar 3

Get your ServiceNow technology foundations right

Put a solid technical foundation in place for your ServiceNow implementation.

Manage to out of the box

By successfully managing to out of the box, you can upgrade faster and take advantage of innovation.

 
Success Checklist

Manage to out of the box

Download our step-by-step action plan for ensuring effective use of out-of-the-box capabilities.

 
 
Success Playbook

Avoid customization pitfalls so you can innovate and meet demand at scale

Learn how to promote business-smart customization to manage demand and innovate at scale.

 
 
Success Quick Answer

What are the best practices for customization?

Learn about the best practices and criteria to consider when evaluating customizations.

 

Discover and map your service assets

ServiceNow Discovery and Service Mapping show how technology assets work together to run your business services.

 
Success Checklist

Discover and map your service assets

Download our step-by-step action plan for using ServiceNow to discover and map your service assets.

 
 
Success Playbook

Populate and maintain your CMDB with Discovery

Learn how to gain deep infrastructure visibility with ServiceNow Discovery.

 
 
Success Playbook

Normalize discovered software for effective software asset management

Learn how to improve software reconciliation accuracy and remediation outcomes.

 

Plan your architecture, instances, integrations, and data flows

Your architecture and data strategy for ServiceNow should be driven by your transformation goals.

 
Success Checklist

Plan your architecture, instances, integrations, and data flows

Download our step-by-step action plan for managing your CMDB, instance, and integration strategy.

 
 
Success Playbook

Plan your successful CMDB deployment

Learn how to build a healthy CMDB process to improve service performance.

 
 
Success Checklist

Implementation readiness checklist: Virtual Agent

Make sure you’re prepared for your Virtual Agent implementation.

 
 
Success Quick Answer

How can I assess the health of my CMDB?

Learn how to keep your CMDB healthy by monitoring and acting on the CMDB health dashboard.

 
 
Success Quick Answer

How do I model and manage my services with the Common Services Data Model?

Learn about ServiceNow's standard and shared set of service-related definitions to support data management.

 
 
Success Template

Configuration control board charter

Use this customizable template to create a configuration control board charter.

 
 
Success Playbook

Go full throttle with ServiceNow instance performance maintenance

Learn how to improve the upgradeability, scalability, and performance of your ServiceNow instance.

 
 
Success Playbook

Integrate your Tenable.io and Tenable.sc with ServiceNow Vulnerability Response

Learn how to prioritize and respond to vulnerabilities faster.

 
 
Success Checklist

Implement ServiceNow Vulnerability Response

Download our step-by-step plan for implementing Vulnerability Response to help prevent breaches.

 
 
Success Quick Answer

How does my CMDB impact Vulnerability Response?

Learn why a healthy CMDB is critical for remediating vulnerabilities.

 
 
DATA SECURITY PLAYBOOK

ServiceNow security best practice guide:  Key elements to consider when securing your instance

Get our guidance to ensure security for your implementation.

 
 
Success Quick Answer

How do you migrate Lotus Notes applications to ServiceNow?

Learn how you can migrate Lotus Notes applications to ServiceNow.

 
 
Success Template

Configuration management roles and responsibilities

This customizable template will help you define the roles and responsibilities for your CM team.

 
 
Success Quick Answer

How can I extend ServiceNow with third-party apps and integrations on the ServiceNow Store?

Learn where to find third-party apps and integrations that can extend the value of ServiceNow.

 
 
Success Quick Answer

How do I automate change management for DevOps

Learn how to streamline the code release process with automated change management.

 
 
Success Playbook

Support DevOps in the enterprise with ServiceNow

Learn how you can get started using ServiceNow to support DevOps.

 
 
Success Checklist

Implement next-level SIAM with ServiceNow

Learn how to get started with SIAM using ServiceNow.

 
 
Success Checklist

Implement integrations with ServiceNow

Download our step-by-step action plan for implementing ServiceNow integrations.

 
 
Success Quick Answer

What is IntegrationHub and how do I use it?

Learn how IntegrationHub enables you to automate third-party platform integrations.

 
 
Success Quick Answer

How do I manage Unrestricted User subscriptions?

Learn how to stay in compliance by proactively managing your Unrestricted User licenses.

 
 
Success Quick Answer

How can I enable multitenancy using Domain Separation?

Learn how how to use one ServiceNow instance for multiple customers (tenants) at scale.

 
 
Success Checklist

Migrate from legacy ITSM to ServiceNow

Download our step-by-step action plan for legacy ITSM to ServiceNow migration.

 
 
Success Quick Answer

What is a ServiceNow MID Server and how does it work?

Learn when to use a MID Server and how it works with ServiceNow.

 
 
Success Playbook

Consolidate your ServiceNow production instances

Learn how to operate one system of action for scale and insight across digital workflows.

 

Plan for upgrades at least once a year

Take advantage of the new and innovative capabilities made available with each ServiceNow release.

 
Success Checklist

Plan for upgrades at least once a year

Download our step-by-step action plan for planning and managing your ServiceNow upgrade.

 
 
Success Playbook

Perform ServiceNow upgrades quicker and more effectively

Learn how to maximize your value and minimize support issues.

 
 
Success Quick Answer

How do I perform ServiceNow upgrades?

Learn how to maximize value and stay current and healthy by performing an annual upgrade.

 
 
Instance Upgrades

Accelerate your upgrade to Orlando using these resources

Get everything you need to know about upgrading to our Orlando release.

 
 
Success Quick Answer

How do I conduct effective and efficient testing?

Learn about the types of testing to conduct to make sure your Now Platform is properly configured.

 
 
Success Quick Answer

When and how should I use Automated Test Framework (ATF)?

Get our quick guide on when and how to use Automated Test Framework (ATF).

 
 
Success Quick Answer

What best practices should I consider when creating ATF tests?

Learn which best practices to consider when you create Automated Test Framework (ATF) tests.

 
 
Success Quick Answer

How do I use Test Management 2.0 for manual testing?

Learn how Test Management 2.0 can help you streamline the manual testing process.

 
 
Success Quick Answer

How does HealthScan help me manage my instance health?

Learn how HealthScan can help you get maximum value from the platform and your apps by assessing and improving your instance health.

 
 
Success Quick Answer

What’s the process to review and address skipped changes?

Learn how to review changes you’ve made to your Now Platform instance after every upgrade.

 

Success Navigator is your personalized guide to success

Based on the four Success Pillars, the Success Navigator will guide you to a personalized action plan. Select a pillar, answer a few questions, and within minutes, you’ll have an action plan made just for you.
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// Commenting on 02/23/2020 (Author -- Pranaya) // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 (Author -- Pranaya) // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch