Now, approvers receive a Slack notification whenever they need to approve a change request. They can pull up all of the change details directly in Slack, approving or denying the request right on the spot. All the underlying logic is still managed within ServiceNow–ensuring complete process integrity and compliance.
As soon as Beachbody went live with ServiceNow, approved changes increased by almost 800%
According to Eric, the results have been tremendous. He says that, “As soon as we went live, we saw a radical improvement. In just one month, our number of approved changes increased by almost 800%–proof that approvers were now reviewing changes. And, we saw about a 250% increase in documented changes, which means that our people now see the value of entering change requests into ServiceNow.”
Since deploying ServiceNow, Beachbody increases service quality by reducing outages by 90%
Beachbody has also seen a corresponding increase in service quality. Ericsays that, “When you don’t document and review changes, things go wrong. It’s not just the change itself, it’s the lack of visibility. For instance, there’s no easy way to know if a change has caused an outage, or whether there’s a problem with colliding maintenance windows. Before, we were having four or five outages every week. Now, that’s down to about one a month–more than a 90% decrease.”
Beachbody’s IT operations team sees “remarkable benefits” after integrating ServiceNow and Slack
For Eric, it’s all about working smarter. He says that, “We only have a small IT operations team, so we’re constantly looking for creative ways to get things done faster and better. Integrating ServiceNow and Slack was easy–and we’re seeing remarkable benefits. And, we haven’t stopped at change management. For instance, we can raise ServiceNow incidents directly from Slack, including automatically gathering information from our monitoring systems. That reduces effort, and means that we resolve issues more quickly.”