Rather than continuing with its customized PPM solution, HealthPartners decided to use the latest out-of-the-box application. “As we looked at PPM, we realized how far it has advanced. We could achieve virtually everything we wanted through configuration, and that meant we could leverage the most recent capabilities and future roadmap. The migration went really well. In fact, it was almost painless,” says Skip.
Now, HealthPartners can leverage the full power of ServiceNow PPM–and beyond. For example, Skip says, “From a pure PPM perspective, we can now manage Agile and Waterfall projects in one place, including the dependencies between them. And, we’ve modernized the way we plan and manage projects. Rather than laboriously laying out tasks and subtasks. We can do everything with a few clicks right from the project workbench, including spinning up standardized projects from templates.”
HealthPartners manages its entire demand pipeline in ServiceNow, eliminating manual processes
ServiceNow® Resource Management has also delivered major benefits. “It’s not just about projects. With ServiceNow, we can now manage all of our work in one place. That lets us balance resources across projects, incidents, changes, service requests, and many other activities. You just can’t do that with a standalone project management tool. And, with ServiceNow® Demand Management, we can now manage our entire demand pipeline and easily deflect unnecessary demand. Before, it was spread across hundreds of documents and spreadsheets–screening, qualifying, and approving demands was an enormous effort,” says Skip.