Calling All Superagents! These Megatrends Will Make Them Customer Service Heroes
Forrester pinpoints three megatrends for 2019 that are fundamentally changing how customer service operates.
- How automation and AI are reshaping operations and why it’s important to embrace the technology
- How AI is transforming the agent workforce and what that means to today’s generalist and mid-tier agents
- How you can empower your agents to deliver real customer value