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Analyst Report

Calling All Superagents! These Megatrends Will Make Them Customer Service Heroes

Forrester pinpoints three megatrends for 2019 that are fundamentally changing how customer service operates.

Faster than a speeding chatbot…Able to leap tall customer requests in a single bound. Automation and AI have taken over the low-value, repetitive tasks of customer service, creating the need for the superagent—an expert in handling the high-value, challenging customer service tasks. Check out the Forrester report about the three megatrends affecting customer service this year. Learn:
  • How automation and AI are reshaping operations and why it’s important to embrace the technology
  • How AI is transforming the agent workforce and what that means to today’s generalist and mid-tier agents
  • How you can empower your agents to deliver real customer value
Get the 2019 Report

The Three Customer Service Megatrends In 2019: As AI Eats Jobs, Agents Are More Valued, January 2019, Forrester
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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch