Getting the right hardware and software to the right employee at the right time is the goal of IT procurement – but as a state or local government leader, you know that can be easier said than done. Procurement cycles can be painfully slow, frustrating employees and halting productivity.
However, there can be a better way. Over a two‑year period, the state of Tennessee reduced the time required to process the purchase order for a new hardware request from 45 days to three days, and for software from 30 days to five days.
We'll talk with Andy Kidd, director of business operations for the state of Tennessee, about how the state used a cloud‑based service management platform to streamline its procurement process. We’ll also talk with Katherine Barrett, a senior fellow with the Governing Institute, about procurement best practices and why it’s critical to modernize your procurement processes.
Watch to hear how you can:
- Increase visibility across your procurement activities
- Improve customer satisfaction with better communication about procurement requests
- Better track software licenses and usage with automated processes