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Risk Management

Continuously monitor to identify high-impact risks, improve your risk-based decision-making, and reduce reaction time from days to minutes.
Manage risk activities with mobile app

Mobile risk app

Expand familiar front‑line experiences to the Risk Manager to manage risk activities on the go.

A single risk register

Risk register

Identify and manage risks in a single register.

Manage key risk indicators

Key risk indicators

Identify noncompliant controls, monitor high‑risk areas, and manage the Key Risk Indicator (KRI) and Key Performance Indicator (KPI) library.

Easily designed and scheduled risk self-assessments

Risk assessments

Self‑assessments can be easily designed and scheduled to collect information about existing and emerging risks, and the accuracy of controls.

Determine qualitative and quantitative risk scores

Qualitative and quantitative risk scores

Asset and process centric risk methods determine qualitative and quantitative risk scores, which are informed by service performance data with business impact derived from the CMDB.

Additional Risk Management features



Automated risk acceptance

Automatically trigger a task to risk owners to review and accept the risk once an assessment and the risk response is specified to speed response.

Issues management

A consistent process for automatically creating and responding to problems, issues management reduces remediation time from days to minutes.

Advanced reporting

Interactive dashboards use Performance Analytics for fine-grained filtering so you can drill down to the data you need.

Performance Analytics indicators

Indicators and thresholds provide another means to detect failing critical controls between assessments.

Feature details

Close Event Overlay.
Advance reporting
Interactive dashboards use Performance Analytics for fine-grained filtering so you can drill down to the data you need.
Automated risk acceptance
Automatically trigger a task to risk owners to review and accept the risk once an assessment and the risk response is specified to speed response.
Issues management
A consistent process for automatically creating and responding to problems, issues management reduces remediation time from days to minutes.
Key risk indicators
Identify noncompliant controls, monitor high-risk areas, and manage the Key Risk Indicator (KRI) and Key Performance Indicator (KPI) library.
Mobile Risk app
Expand familiar front-line experiences to the Risk Manager to manage risk activities on the go.
Performance Analytics indicators
Indicators and thresholds provide another means to detect failing critical controls between assessments.
Qualitative and quantitative risk scores
Asset and process centric risk methods determine qualitative and quantitative risk scores, which are informed by service performance data with business impact derived from the CMDB.
Risk assessments
Self-assessments can be easily designed and scheduled to collect information about existing and emerging risks, and the accuracy of controls.
Risk register
Identify and manage risks in a single register.

Benefits of Risk Management

Faster risk-based decision-making

Prioritize activities based on automated risk scores to work on the most critical risks first.

Increased performance

Risk management embedded in automated cross-functional activities eliminates work interruptions.

Effectively communicate risk

Real-time insights and role-based dashboards make reporting at all levels easier and faster.

Stay on top of risks

Mobile interfaces provide the information you need to do your job anytime and anywhere.

Don’t just take our word for it

See how companies like yours use Risk Management to identify and prioritize risks.

Case study

Meeting demands of diverse client requirements

Avanade automates GRC and security processes with ServiceNow, increasing visibility and responsiveness.

Case study

Denver simplifies its vendor risk management 

Colorado’s capital city used ServiceNow® Governance, Risk, and Compliance to streamline processes. 

How to get Risk Management

Risk Management is part of the Governance, Risk, and Compliance (GRC) portfolio of applications.

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IT Operations Management

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Talk to an expert

Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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