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Workplace solutions to manage facility services

Workplace Service Delivery

Deliver modern digital services for the distributed workplace.

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Workplace Service Delivery

Keep the workplace safe and running smoothly with a multi-channel, mobile-enabled solution. Automate requests, reservations and repairs so you can focus on what’s important.

Create the ultimate workplace service experience.

Deliver modern workplace services

Suite of apps to safely reopen the workplace

Provide a safe workplace

Deliver the right digital experience for each phase of your reopening. Engage with employees, automate steps for returning, and provide a safe working environment.

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Floor plan for booking conference rooms and workspaces

Design and manage spaces

Prepare for the evolving workplace with smart tools to configure floor space based on usability and optimize real estate spend.

Find Out How
Technology to integrate support for building services

Offer easy access to services

Give your workforce the simplicity of interactive maps and automated tools for visitor management, requests, and reservations. Access services anytime, anywhere.

See 4 Key Steps
Streamlined assignments for work environment services

Manage requests efficiently

Give employees the help they need, when they need it. Route workplace requests to the right team member, department, or vendor for effective, efficient assistance.

Dashboard view of maintenance, meeting space, and more

Make better decisions

Get a real-time view of workplace services, requests, assets, and cases to uncover valuable insights, trends, and opportunities.

Deliver modern workplace services

Suite of apps to safely reopen the workplace

Provide a safe workplace

Deliver the right digital experience for each phase of your reopening. Engage with employees, automate steps for returning, and provide a safe working environment.

View Infographic
Floor plan for booking conference rooms and workspaces

Design and manage spaces

Prepare for the evolving workplace with smart tools to configure floor space based on usability and optimize real estate spend.

Find Out How
Technology to integrate support for building services

Offer easy access to services

Give your workforce the simplicity of interactive maps and automated tools for visitor management, requests, and reservations. Access services anytime, anywhere.

See 4 Key Steps
Streamlined assignments for work environment services

Manage requests efficiently

Give employees the help they need, when they need it. Route workplace requests to the right team member, department, or vendor for effective, efficient assistance.

Dashboard view of maintenance, meeting space, and more

Make better decisions

Get a real-time view of workplace services, requests, assets, and cases to uncover valuable insights, trends, and opportunities.

Don’t just take our word for it

See how companies like yours use Workplace Service Delivery to adapt to evolving circumstances.

View Story
ATHLETICS

League finishes season with 2,600 health screenings

The NBA created nine customized workflows to establish a secure campus and safely complete the season.

Find Out How
FINANCIAL SERVICES

1,000 employees return to work safely

Bremer Bank used the Employee Health Screening app to responsibly reopen bank branches.

Read Blog
CONSUMER GOODS

Employees reserve 40,000 in-office workspaces

Coca Cola European Partners mobilized a global reopening strategy for 23,000 employees in 3 weeks.

Capabilities that scale with your business

Workplace Service Delivery includes key applications and capabilities to deliver modern workplace services.

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Case and Knowledge Management

Standardize documentation, interactions, and fulfillment of employee inquiries and requests.

 
 

Workplace Reservation Management

Let employees reserve workspaces using visual floor maps that show services and availability.

 
 

Workplace Space Mapping

Define workspaces and create interactive floor maps to help employees master the onsite workday.

 
 

Workplace Space Management

Manage the workplace environment to optimize floor space, room use, and cleaning schedules.

 
 

Workplace Visitor Management

Welcome guests with a simple, automated arrival process your employees can access from anywhere.

 
 

Safe Workplace Suite

Make going back to the workplace work for everyone with a safe, employee-ready environment.

 
 

Reports and Dashboards

Generate and distribute customized reports and dashboards on demand in real time.

 
 

Virtual Agent

Resolve issues faster and scale your organization with intelligent chatbots.

 
 

Now Mobile

Simplify employee self-service with a native mobile app for requests and actions.

 
 

Employee Service Center

Provide a single place where employees can quickly get all the services they need.

 
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Workplace Service Delivery includes key applications and capabilities to deliver modern workplace services

Built on the Now Platform®

Explore Platform
Workflows to automate manual tasks
Automated workflows Remove bottlenecks by automating manual processes with a simple, drag-and-drop interface.
Customizable mobile phone experiences
Modern user experiences Provide a modern experience with personalized mobile apps, self-service portals, and contextual collaboration.
Collection of shapes integrated together
Intelligent automation Use machine learning and AI-powered chatbots to make work easier and more efficient.
ServiceNow latest release drives innovation and agility

What’s new in the Quebec release

Drive innovation, agility, and productivity with new workflow solutions in the Now Platform Quebec release—the platform of platforms for 21st century enterprises.

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Communicate transparently and reach resolution faster by connecting Slack in the Integration Hub.
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Knowledge 2021

Workflow your world at the digital event experience.

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Now at Work

Watch the Now at Work 2020 event on-demand.

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Resources

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Data Sheets
Data Sheets
White Papers
White Papers
Ebooks
Ebooks
Infographics
Infographics

Choose a package

Find the package that works best for your business and your workplace.

Safe Workplace Suite Pro

(7)
  • Workplace Reservation Management
  • Workplace Visitor Management
  • Workplace Space Mapping
  • Safe Workplace Suite
  • Reports and Dashboards
  • Virtual Agent
  • Now Mobile
  • Case and Knowledge Management
  • Workplace Space Management

Workplace Service Delivery

(9)
  • Workplace Reservation Management
  • Workplace Visitor Management
  • Workplace Space Mapping
  • Safe Workplace Suite
  • Reports and Dashboards
  • Virtual Agent
  • Now Mobile
  • Case and Knowledge Management
  • Workplace Space Management

Licensed Separately

(1)
  • Employee Service Center1

1 Available with HR Service Delivery Pro.
// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch
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