Why this is important

Strong governance can give you the assurance that you’re using ServiceNow in ways that achieves your business objectives. Start by involving the right people to set up governance authorities, processes, activities, and policies. Then, define how key decisions will be made based on your ServiceNow roadmap, platform management, and management of your portfolio of ServiceNow capabilities. Then plan to continually improve your governance over time.

Steps covered

1. Prepare to set up ServiceNow governance
2. Define governance authorities, a process, and policies for strategy, technical, and portfolio governance
3. Continuous improvement

Key takeaways

The most important things to know
Governance is the set of policies, processes and organizational capabilities that define how decisions are made and who is responsible for outcomes. You need good governance to realize value and transform your vision with ServiceNow. The problem is that many organizations under invest in getting governance right. To avoid limiting what you can achieve with ServiceNow:

• Take the time to involve the right people in governance decisions.
• Define value-adding process and policies so you have the direction and guidelines you need to get work done.

The payoff of getting this right
Governance provides the foundational guidelines and operating structure you need to:

• Maintain the integrity of your ServiceNow implementation
• Expand the value you can deliver using ServiceNow
• Support business objectives and transformation in how work gets done at your organization
• Delegate development and administration across multiple parts of the organization and its partners, which helps you evolve faster and see more value